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Warranty and Returns Policy

Limited hardware warranties


UrbanTek hardware products purchased in the U.S. or Canada may come with a 90-day, 1-year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. UrbanTek  may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and onsite/in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your packing slip, invoice, receipt or other sales documentation. Some components of the hardware you purchased may have a shorter warranty than that listed on your packing slip, invoice, receipt or other sales documentation. Additional details related to warranty duration are listed below.



What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your UrbanTek -branded hardware products, including UrbanTek -branded peripheral products.


What is not covered by this limited hardware warranty?


This limited hardware warranty does not cover:



Software, including without limitation, the operating system and software added to the UrbanTek -branded hardware products through our factory-integration system, third-party software or the reloading of software

Non UrbanTek -branded products and accessories

Problems that result, directly or indirectly, from:

External causes such as accident, abuse, misuse or problems with electrical power.

Servicing not authorized by UrbanTek .

Usage that is not in accordance with product instructions.

Failure to follow the product instructions or failure to perform preventive maintenance.

Using accessories, parts or components not supplied by UrbanTek .

Commercial hardware products that use, or in which have been installed, products or components that have not been provided by UrbanTek .

Products with missing or altered service tags or serial numbers

Products for which UrbanTek  has not received payment

Normal wear and tear


FOR CONSUMERS. This section applies if you purchase UrbanTek  products that are normally used for personal, family or household purposes.


THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.


URBANTEK'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.


FOR ANY INCIDENT COVERED BY THIS UrbanTek  LIMITED HARDWARE WARRANTY, YOU MUST USE URBANTEK -PROVIDED PARTS AND PRODUCTS, WHICH URBANTEK  WILL PROVIDE TO YOU FOR NO ADDITIONAL CHARGE.  


TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.


EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, URBANTEK DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.


TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, URBANTEK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY (AS REFLECTED ON YOUR PACKING SLIP, INVOICE, RECEIPT OR OTHER SALES DOCUMENTATION) AND, AT URBANTEK 'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.


NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.


WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH URBANTEK ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN URBANTEK 'S RECORDS.  IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN URBANTEK

 MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE. 


ADDITIONAL TERMS FOR U.S. CONSUMERS. IF YOU CANCEL ANY RENEWED, EXTENDED OR ENHANCED WARRANTY WITHIN THIRTY (30) DAYS OF RECEIPT OF THIS WARRANTY, YOU WILL RECEIVE A FULL REFUND IF NO CLAIMS HAVE BEEN MADE AGAINST THE WARRANTY.  IF ANY CLAIM HAS BEEN MADE AGAINST THE WARRANTY, THEN YOU WILL RECEIVE A PRO-RATA REFUND BASED ON THE RETAIL VALUE OF ANY SERVICE PERFORMED.  IF YOU CANCEL THIS WARRANTY AFTER THIRTY (30) DAYS OF YOUR RECEIPT OF THIS WARRANTY, YOU ARE ENTITLED TO A PRO-RATA REFUND AS FOLLOWS:  REFUND = THE TOTAL PRICE MINUS THE FOLLOWING:  (A) THE VALUE ATTRIBUTABLE TO THE PORTION OF THE RENEWED, EXTENDED OR ENHANCED WARRANTY ALREADY USED (CALCULATED BASED ON THE PERCENTAGE OF DAYS OF THE RENEWED, EXTENDED, OR ENHANCED TERM THAT ALREADY HAVE BEEN USED PRIOR TO OUR RECEIVING NOTICE OF YOUR CANCELLATION); (B) 0.1 MULTIPLIED BY THE TOTAL PRICE; AND (C) THE COST OF ANY REPAIR OR REPLACEMENT PROVIDED TO YOU BEFORE CANCELLATION. 


FOR ALL CUSTOMERS. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY, AND WE DO NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. UrbanTek  DOES NOT WARRANT THAT THE OPERATION OF ANY UrbanTek  PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.


SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.



U.S. Return Policy 

Direct (applies only to purchases directly from UrbanTek)


UrbanTek values its relationship with you, and offers you the option to return most products you purchase directly from UrbanTek.  For all purchases not made directly from UrbanTek, please check the return policy of the location from which you purchased your product.


30-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with UrbanTek, or except as provided below, all hardware, accessories, peripherals, parts may be returned within 30 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees (as further described below). Any product returned to UrbanTek without prior authorization from UrbanTek will be considered an unauthorized return, and you will not receive credit for the product and UrbanTek will not ship the product back to you.


Exceptions to UrbanTek's 30-Day Return Period:


Restocking Fees: Unless the product is defective or the return is a direct result of a UrbanTek error, UrbanTek may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.

 

Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, buy a service, get a computer half off; buy a computer, get a free printer; buy a TV, get a promotional gift card) and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, UrbanTek may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.


How to Return a Product: Before returning a product, you MUST first contact UrbanTek customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. UrbanTek will not accept returns without a CRA number. To find the appropriate phone number or to send an email to customer service to request a CRA number, go to UrbanTek.com/contact or see the "Contacting UrbanTek" or "Getting Help" section of your customer documentation. To initiate a return online, please click here. NOTE: You must ship the product to UrbanTek within 5 days of the date that UrbanTek issues the Credit Return Authorization number and MUST follow these steps:


Ship back all products you are seeking to return to UrbanTek and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.

Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.

A TV must be returned in the original packaging it was received in (including box and protective cushioning). If you do not have the original packaging, you must provide separate packaging.

Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, UrbanTek will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.


Note: Before you return the product to UrbanTek, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. UrbanTek is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. 


Systems configured with an Intel® 8th Gen or later CPU are designed to run optimally with the Microsoft Windows 10 operating system. Removing the factory-installed operating system to run a non-Windows 10 operating system (such as Windows 7 or Windows 8) may make the product ineligible for return to UrbanTek for a refund or cause system instability and performance issues that may not be covered by your warranty, support, or service agreements.